These are the terms and conditions for working with EZ Communication & Language Services.

 

Note: If you have your own agreement document with me, that agreement document overrides information set out here. Anything listed here which is not listed in your agreement stands as it is here.

 

Quotations

 

Based on the information you provide, I will send you a price and timescale quotation, in good faith. I reserve the right to request a sample of the project in question, and to adjust prices once I have seen a sample section of your work.  I am happy to provide a short test piece (up to 1000 words or 5 minutes of audio tape) upon request.

 

If there is a problem with the document or if for any reason I become unable to make the original deadline or price quotation, I will inform you as soon as I become aware of this and will stop work while you decide how you wish to proceed.

 

Advance booking of services 

 

When booking an editing, proofreading, transcription or translation services in advance, I will expect you to tell me the date when you will send me the work and the deadline by which I need to complete the work.

 

If you book in advance, we will need to agree a date when you will send me the work and the date I will return it to you. For longer documents (such as a PhD thesis or novel) this will mean deciding/agreeing on an approximate date. You will confirm this date nearer the time, and at least two weeks in advance.

 

If for any reason you cannot send me your work on the agreed date, I reserve the right to reject the project, even if we previously confirmed it.

 

If I have to reject your project because I cannot fit it into my schedule, I will recommend a trusted colleague to do the work.

 

If you are unable to meet the previously agreed deadline for sending me the work, please:

 

• advise me that you won’t be able to meet the deadline as soon as possible (this may mean I can slot another job into my schedule)

• advise me when you expect to be able to send it to me, so that I can decide whether I can fit it in, then keep to the new deadline or keep me informed of any further delays or changes

• confirm when you will be ready to send it to me (with at least a week’s notice)

• accept that I may not be able to work to the new deadline (I will tell you as soon as possible if the work cannot now be fitted into my schedule)

 

The same rules apply if your document is significantly different to or longer than the project originally agreed – I reserve the right to turn down the work in that eventuality, or to adjust the deadline.

 

Recommendations

 

If I am unable to take on your project, it is likely that I will be able to recommend a suitable alternative service provider to you. My recommendation is a personal reference and does not carry over any of my terms and conditions. The price and service you arrange with the alternative supplier is outside of my concern and your arrangement is with them personally. I am not liable for that relationship, service, price or work.

 

Invoicing and payment

 

Work will commence on receipt of proof of payment of:

1. A 50% deposit.  The balance (50%) to be paid on completion.

2. Full payment (to receive a discount)

Please advise if an invoice is required